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Sales Information

"We have a 100% customer satisfaction policy, so please feel free to shop with confidence! Please read over the information below so you know what to expect when ordering on our website, but also know there are real people that will do whatever is needed to make sure you are completely happy with your entire ordering experience."

TL;DR?

Here are the important parts!

  • Australians, please pay in Australian dollars (AUD), which will include GST. (We are Aussies too!)
  • Not Australian? Please pay in US dollars, and remember your parcel has a long way to fly to reach you! Also, be aware of possible Import Charges.

 

Sales Terms and FAQ

Based in Australia, Shipping to Customers Worldwide!

Fairies and Fantasy is an Australian business, and all orders are filled and shipped from Australia, direct from Selina Fenech's studio. We regularly ship all over the world, and have had customers in over 40 different countries! 

 

How long will it take to get my order?

Most of our range is not held in stock, but rather is made on demand when an order is placed. Many of our products are carefully hand made, and as such take time to produce properly. Please allow up to a week before your order is shipped. Delivery of orders within Australia can take 1-6 business days, and delivery overseas can take 8-14 business days. 

 

Currency Options

Please select your currency from the drop down box at the top right of the page and be sure you are ordering in the correct currency.

  • Australian Customers orders include GST, and must be placed in Australian Dollars (AUD).
  • Customers from all other countries please order in US Dollars (USD).

 

GST for Australian Customers

All orders for Australian customers will include GST. Because we have many international customers, GST will only show up in product prices after you have confirmed your billing address as Australian during checkout. 

 

Something not right? Our Refund/Return Policy

If there is something about your order that you are unhappy with, please contact one of our Helper Fairies at info@fairiesandfantasy.com and we'll do whatever we can to make it right. 

 

How much will shipping cost?

Shipping prices are charged at cost based on the weight of items in your order, calculated against the Australia Post shipping rate tables. The cost of deliver can be viewed and calculated in the shopping cart before paying for and finalising your order. Shipping charges are inclusive of packaging and handling fees. 

 

How can I track my order?

If your order is eligible for a tracking number, you will receive this number in your delivery confirmation email when your order is shipped. The following delivery options will receive a tracking number-

Australian Express Post
International Express Post
International Express Courier

All Australian orders sent as parcels (not including Large Letters) will also receive complimentary free tracking.

International Parcels will have a recorded Customs Form number which can provide limited tracking. All other international orders are sent by Air Mail and do not receive tracking.

 

Will I be charged import Taxes or Duties to receive my parcel?

Any orders being sent outside of Australia may attract import taxes or duties depending on each different countries laws. A great place to check what you might be charged is The Online Duty Calculator. Any import taxes and charges are the responsibility of the customer. Fairies and Fantasy always attach an accurate customs form declaration to our parcels, as it is a legal offense to give fraudulent details on customs forms (e.g. to misrepresent the value of the parcel in order to avoid import charges). 

 

What is your Shipping Schedule?

We aim to ship orders by midday on Monday, Wednesday, and Friday every week. However, our schedule is not always fixed, and other work commitments, life, public holidays and so forth can disrupt this schedule. 

 

Striving for the Best

At FairiesAndFantasy.com we pride ourselves in sharing fantasy and fairy artworks with people worldwide on the highest quality designer products. Most are lovingly hand made right in the artists studio or sourced from selected quality manufacturers. We take ethical and environmental practices seriously in our business and work hard to make sure every customer is thoroughly enchanted with their purchase!

All orders placed on this site are subject to Fairies and Fantasy's Terms and Conditions and Privacy Policy.

 

Notebook - Absinthe Mermaid by Jasmine Becket-Griffith DIY Dolls - Classic Cuties Minis Set by Selina Fenech Bookmark - Valentine Dragon by Jasmine Becket-Griffith Drawstring Bag - Companions by Stephanie Pui-Mun Law